Legal
Terms and conditions.
Last updated 6 October 2026.
About these terms
These terms apply when you use our website and when you buy from us. Part A covers the website. Part B covers impact screens, design, supply, building and fitting. Event hire has its own terms in Part C. If your written quote or proposal says something different from these terms, the quote wins.
Who we are: Strikeclub Ltd, registered in England and Wales, company number 11615076, VAT number 327 8837 61. Unit 10A Slutchers Lane, Bank Quay Trading Estate, Warrington, Cheshire WA1 1PJ. hello@strikeclub.co.uk · 07931 663387.
Consumers and businesses: some of these terms work differently depending on whether you're buying as a private individual (a consumer) or for a business. Where that matters, we say so. Nothing in these terms affects your legal rights as a consumer.
Part A: Using our website
Information on the site. We work hard to keep the site accurate, but descriptions, photos and prices are a general guide. Your quote or order confirmation sets out exactly what you're buying.
Our content. The text, photos, designs and logos on this site belong to us or the people who licensed them to us. You're welcome to view, print and share pages for your own use. Please don't copy them for commercial use without our permission.
Using the site properly. Don't use the site for anything unlawful, try to break or overload it, introduce viruses, or collect data from it with automated tools.
Other websites. Links to other sites, such as WhatsApp or manufacturers' pages, are for convenience. We're not responsible for their content.
Availability. We can't promise the site will always be available or free of errors, and we may change it at any time.
Your data. Our privacy policy explains how we use personal data and cookies.
B1. How a contract is made
1.1 For screens, the contract is made when we confirm your order in writing.
1.2 For design, supply and installation work, we send a written quote or proposal. It is valid for 30 days unless it says otherwise. The contract is made when you accept the quote in writing and we confirm, or when you pay the deposit.
1.3 The quote sets out what's included, the price, payment stages and estimated timings. Anything not listed in the quote isn't included.
B2. Prices and payment
2.1 Prices for consumers include VAT. Prices for businesses are shown plus VAT.
2.2 Screens are paid in full when you order. Delivery is included, and the optional fitting service is set out in your order confirmation.
2.3 Design fees are paid before the design work starts. If you go ahead with a build with us, the full design fee is deducted from the installation bill.
2.4 Unless your quote says otherwise, fit-outs and builds are paid in stages: a 20% deposit when you accept the quote; 30% three weeks before the job starts, for the materials order; 40% halfway through the build; and the final 10%, which we hold back until the job is finished.
2.5 We may pause work if a payment is more than 7 days overdue, after telling you. For business customers, we may also charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
2.6 The goods remain ours until they've been paid for in full.
B3. Impact screens
3.1 Screens are made to the measurements you give us.
3.2 You're responsible for the measurements you give us. We'll check them with you before cutting your screen, but we can't accept responsibility for a screen made correctly to measurements you supplied.
3.3 Screens are made to order. We aim to make your screen within 5 working days and deliver it within 2 to 3 working days after that, and will tell you if we can't. Delivery is to UK mainland addresses.
3.4 The impact area of any screen wears over time from ball strikes. Normal wear isn't a fault.
B4. Design service
4.1 The remote design includes a video consultation, a room layout based on measurements you supply, a technology recommendation and a budget estimate. The survey and 3D design adds a site visit, a 3D design, a full specification and a fixed-price proposal.
4.2 Once you've paid for a design, you may use it to build the room at your property, with us or anyone else. We keep the copyright, and the design mustn't be reused for another property or published.
4.3 Designs and budget estimates are based on the information available at the time. A fixed price is only fixed once it's set out in a written quote.
B5. Supply, building and fitting
5.1 Surveys and measurements. Where we carry out a survey, we're responsible for our measurements. Where you, your builder or architect supply measurements or drawings, you're responsible for their accuracy.
5.2 Permissions. Unless your quote says we'll handle them, you're responsible for any planning permission, building regulations approval, listed building consent, landlord or freeholder consent, and party wall agreements. We'll tell you if we think something may need permission, but we can't give you legal or planning advice.
5.3 Your site. You'll give us safe, clear access at agreed times, with power, lighting and somewhere to unload. If the room or ground isn't ready, or work is delayed by something you're responsible for, we may charge for wasted visits and re-arranged time.
5.4 Hidden conditions. Our price assumes the conditions we could reasonably see or were told about. If we find something hidden that changes the work, such as poor ground, damp, asbestos or unexpected services, we'll stop, explain, and agree any change in price or time with you before carrying on. If asbestos is suspected, we'll stop work in that area until it has been checked by a specialist at your cost.
5.5 Changes. Changes you ask for once work is under way are agreed in writing, with any change in price and timing, before we make them.
5.6 Timings. Start and completion dates are estimates. We'll keep you updated and tell you promptly about any delay. If we're seriously delayed for reasons within our control, consumers may cancel and receive a refund for work not done.
5.7 Safe use. Golf simulators need to be used sensibly: keep to the room's safe hitting area, keep other people clear of the swing, and follow the manufacturer's instructions. We'll show you how at handover.
B6. Your right to cancel (consumers)
6.1 If you're a consumer and the contract was made online, by phone, by email or away from our premises, you can cancel within 14 days without giving a reason.
6.2 For goods, the 14 days start the day after you receive them. For services, including design and installation, they start the day after the contract is made.
6.3 If you ask us to start a service within the 14 days, you'll pay for the work done up to the point you cancel. If the service is completely finished within the 14 days, at your request, you lose the right to cancel it.
6.4 The right to cancel doesn't apply to:
goods made to your specifications or clearly personalised, such as screens made to your measurements, bespoke cabinets and joinery, and items built or adapted for your room;
goods that, after delivery, have become inseparably mixed with other items, such as materials fixed into or built into your property.
6.5 To cancel, tell us clearly by email to hello@strikeclub.co.uk or by post. You can use the cancellation form at the end of these terms, but you don't have to.
6.6 If you cancel after goods have been delivered, please return them within 14 days to Unit 10A Slutchers Lane, Bank Quay Trading Estate, Warrington, Cheshire WA1 1PJ, unused and in a resaleable condition. You pay the cost of returning them unless they're faulty. We may reduce the refund to reflect any reduction in value caused by handling them more than needed to inspect them.
6.7 We'll refund you within 14 days of receiving the goods back (or proof they've been sent), or within 14 days of you telling us you're cancelling if no goods were delivered. We refund the original delivery charge at our standard rate, using the payment method you used.
B7. If something is wrong
7.1 Consumers. You have legal rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality, and services must be carried out with reasonable care and skill. In summary:
within 30 days of receiving faulty goods, you can reject them for a full refund;
within 6 months, if a fault appears, you're entitled to a repair or replacement, and if that doesn't work, a refund or price reduction;
for services not done with reasonable care and skill, we'll put it right, or if we can't, give you a price reduction.
This is a summary only. Citizens Advice (citizensadvice.org.uk, 0808 223 1133) can explain your rights in full.
7.2 Our installation snagging. On top of your legal rights, for 21 days after we finish an installation, if you find anything in our work that needs correcting, tell us and we will come back and put it right at no charge. This does not limit your legal rights, which continue as set out above.
7.3 Manufacturer warranties. Launch monitors, projectors, computers and other equipment come with the manufacturer's warranty, which we pass on to you and help you claim on.
7.4 This does not cover normal wear, damage caused by misuse, accident or changes made by someone else, or problems caused by the building itself.
7.5 Please tell us about any problem as soon as you can, ideally with photos, so we can sort it out quickly.
B8. Our responsibility to you
8.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
8.2 Consumers. We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We supply our products for domestic and private use. We're not responsible for business losses such as lost profit or lost business opportunity.
8.3 Businesses. We're not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss. Our total liability under any contract is limited to the price paid under that contract.
8.4 We're not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, supplier failures or illness. We'll tell you promptly and do what we can to reduce the effect.
8.5 We hold public liability insurance with a limit of £10 million.
B9. Complaints
If you're unhappy, please contact us at hello@strikeclub.co.uk or on 07931 663387. We'll acknowledge your complaint within 2 working days and aim to resolve it within 14 days.
B10. General
10.1 We may use trusted subcontractors for parts of the work, but we remain responsible for it.
10.2 If a court decides part of these terms can't be enforced, the rest still applies.
10.3 These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you're a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
10.4 We may update these terms. The version that applies to your order is the one in force when the contract was made.
Part C: Event hire
Most of our event hire is for businesses, golf clubs, charities and event organisers. These terms apply alongside Parts A and B. Section 6 of Part B (the 14-day right to cancel) does not apply to event hire, because the law does not give consumers that right for leisure services booked for a set date. The cancellation terms in section C3 apply instead.
C1. Booking
1.1 A booking is confirmed when we have sent written confirmation and received payment in full. Until then, dates are not held.
1.2 Your confirmation sets out the package, the date or dates, the venue, timings and any extras.
C2. Prices and payment
2.1 Prices are quoted plus VAT for businesses and include VAT for consumers. We travel to events anywhere in the UK. Overnight accommodation for multi-day events, and parking or venue charges, may be added and will be shown in your confirmation.
2.2 Event hire is paid in full, upfront, when you book.
C3. Cancelling or moving a booking
3.1 If you cancel at least 7 days before the event, we will refund everything you have paid.
3.2 If your booking includes the branding package, you need to cancel at least 28 days (4 weeks) before the event to get a refund.
3.3 If you cancel later than that, we cannot refund you, but we will rearrange your booking to another date, subject to availability.
3.4 If we have to cancel, we will refund everything you have paid. Our liability is limited to that refund.
C4. What we need from you
4.1 A level space of at least 4m by 5m, with the clear height we confirm for your package.
4.2 Access for unloading, about 3 hours to set up before the event and time to pack down afterwards, and a standard 13A power supply close to the set-up area, as agreed in your confirmation.
4.3 For outdoor events: a firm, level surface where the simulator can be secured, and permission from the venue to anchor it. We may decide not to set up, or to stop play, in high winds, heavy rain or other unsafe conditions. If an outdoor event can't go ahead for safety reasons on the day, we will offer another date.
4.4 Branding artwork in the format and by the date we give you. You confirm you have the right to use any logos and images you send us.
C5. On the day
5.1 Our host runs the simulator and decides how it's used safely. They may stop play for anyone behaving unsafely or under the influence of alcohol.
5.2 You're responsible for your guests' behaviour and for loss of or damage to our equipment caused by your guests or the venue, other than normal wear.
5.3 We hold public liability insurance with a limit of £10 million. A copy is available on request for venue paperwork.
C6. Guest data
If your package includes data capture, we collect guest details on your behalf and send them to you after the event. You're responsible for having a lawful reason to use them, and for telling guests how you'll use them; we'll show your privacy notice at the point of collection if you give us one. We delete our copy as soon as we have handed it over.
C7. Prizes
Any hole-in-one or competition prizes are your responsibility unless they're included in your confirmation. Where we arrange prize cover, the insurer's terms apply.
Cancellation form (consumers)
Complete and return this form only if you want to cancel your contract. You don't have to use it; an email saying you're cancelling is enough.
To: Strikeclub Ltd, Unit 10A Slutchers Lane, Bank Quay Trading Estate, Warrington, Cheshire WA1 1PJ, hello@strikeclub.co.uk
I give notice that I cancel my contract for the following goods or services:
Description: ____________________
Ordered on: ____________________
Received on (goods only): ____________________
Your name: ____________________
Your address: ____________________
Signature (only if sending this form on paper): ____________________
Date: ____________________